MK Connect

Find out more about Demand Responsive Transport.

MK Connect: demand-responsive transport in Milton Keynes

MK Connect is an accessible, innovative public transport option for residents who aren’t served by a bus route, or when other choices like cycling might not be appropriate. It’s the biggest project of its kind in the UK.

When you’re ready to go, book a journey from your phone, tablet, computer, or by calling the contact centre. You’ll be picked up when a vehicle becomes available and dropped off at or near your destination. It’s not a door-to-door taxi, as it’s shared by passengers heading the same way, and there may be a short wait just as there would be at a bus stop.

The app will provide you with a ‘virtual bus stop’ where you will meet your driver – usually no more than 400m but on average around 200m. The app also allows you to follow your vehicle’s progress in real-time.

If there is an option to travel by a local scheduled bus, we will offer this option to you instead.

Passengers with a wheelchair or disability will be matched with a fully accessible vehicle, and the service is accessible to passengers with vision and hearing impairments, as well as those with additional needs. The app includes a Wheelchair option, for other accessibility requirements please call 01908 252526 and the team can add this to your profile.

How to ride MK Connect

Ways to book

  1.  Download the MK Connect app
  2. Use our web portal.
  3. Give us a ring: 01908 252526.

Service Hours

Monday-Saturday 6am-11pm, Sunday 9am-6pm, across the entire borough.

Price

£3.50 during peak hours (7am-9am, 4.30pm-6.30pm), £2.50 at all other times.

£1 for All in 1 MK cardholders.

Free for Older Person’s and Disabled Person’s bus pass holders after 9.30am on weekdays and free all day on weekends.

Contact information

Booking line: 01908 252526

Customer service: MKConnect@milton-keynes.gov.uk

The basics

What is MK Connect

MK Connect is a ridesharing system that meets you near your location and drops you off near your destination along with people heading in the same direction. Unlike a typical public bus service, MK Connect doesn’t follow a fixed route. Instead, our smart technology adjusts the route in real-time depending on where passengers need to travel at the time of booking and picks up anyone travelling in the same direction along the way.

When you’re ready to travel, book your journey via the MK Connect smartphone / tablet app, computer, or over the phone. You will be directed to the nearest safe location a short walk away from your pickup address to meet your driver in a MK Connect branded vehicle.

Once boarded, you may be matched with other passengers heading in the same direction.

You will be dropped off a short walk away from your requested destination address.

Safety

We would ask that all riders continue to wear masks when in vehicles unless medically exempt for the consideration and comfort of other passengers.

Riding with MK Connect

MK Connect Policies

 

 

 

 

Combined Shape
Damaged bus shelter?
Report bus shelter damage, vandalism and lighting faults to the MKC highways team.
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Interactive map
Find your nearest bus stops, bus services and much more.